Templates · Training & workshops
Customer service training template
Scenario-based questions that start a real discussion about handling customers.
Use this template — free4 questions · free plan · works in PowerPoint
What's in it
- 1Multiple choice
A customer is upset about a late order. What do you do first?
- Explain the policy
- Listen and apologize
- Offer a refund right away
- Transfer them
- 2Rating scale
How confident are you handling an angry customer?
1 = Not confident · 5 = Very confident
- 3Open-ended
Describe a great customer service experience you’ve had
Free-text answers on a live wall
- 4Word cloud
One word customers should feel after talking to us
Up to 1 word per person
How to run it
After each vote, ask someone from each answer to explain their choice.
- Click Use this template. It is copied into your account as a session you can edit.
- Click Present session, or insert the Pingroom add-in on your PowerPoint slides.
- Your audience opens pingroom.app/p/yourname or scans the QR code, and answers from their phones.
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